Page 5 - Diferro-Katalog

QUALITY POLICY

According to vision of Diferro Calenders, we develop and manufacture reliable products
by using the supreme technology and provide after-sales services. Diferro Calenders
quality policy is based on ‘customer satisfaction’. Main purpose of the company is
to provide products and projects according to company’s international standards,
technical conditions and customer demands. To keep the customer satisfaction
lasting, assessment and evaluation of customers’ demands are being shared with our
employees.
‘Happiness of employees’ is the most important condition to ensure customer
satisfaction in Diferro Calenders. Decisions are taken as per basis of ‘participation’
and taking the opinions of related employees. Our target is to create a working
environment which makes employees happy and proud. Responsibility is individual but
we encourage teamwork and the success of team is more important than individual
success. In light of all; every single employee, who works under the roof of Diferro
Calenders, acknowledges that Diferro Calenders quality, which is the most valuable
thing we can offer to our customers, with our motto ‘to be one step ahead’.

90 % 85 % 98 % 95 % 2 %

PRODUCTION EXPORT SATISFACTION SUPPORT QUALITY

Amount of machine Ratio of export sales Number of clients satis ed Number of clients satis ed Negative feedback after
components produced by us with their purchase with after-sales sales

SUPPLIERS

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